Four products, one system underneath.
Switchboard, Ledger, Reach and Control share one engine, one record and one console.
Switchboard
The engine talks and listens. Workflow Studio decides the steps, calls your dispatch or CRM as a tool, and hands over to a person when the policy says so. Answer takes the message; Book writes the job.
Ledger
Every call is recorded and transcribed. Ledger adds the written summary, the caller's sentiment, and the analytics: missed calls, unfinished jobs, outcomes by job.
Reach
Lists you approve, schedules you set, the same agent calling out. Voice only. Every outbound call gets the same recording and record.
Control
Where your team signs in. Calls, recordings, records and billing in one place. Included with every plan.
Fast enough to interrupt. Tuned to sound like you.
Fast enough that interrupting it feels natural, with emotion control across the conversation, regional accents and custom pronunciation. Bring your own STT, LLM and TTS keys, or run the managed stack.
Design the conversation like a system, not a script.
An infinite canvas for the whole call flow. Branch on intent, call your APIs as tools mid-conversation, set compliance guardrails per node, version everything and revert in one click.
- Visual branching on intent + entities
- Your endpoints as tools, with retries
- Versioned, reviewable, revertible
Every call, live and after.
Who is on the line now, what was said, how it ended. When the agent hands a call to a person, the transcript is already in front of them.
- Calls as they happen
- Per-agent analytics: missed, finished, handed over
- Full transcripts and summaries
Why it cannot quote you a price it made up.
The model talks. That is its whole job. Everything with a number in it, a fare, a slot, an amount, a date, is checked on our server before it lands in your systems.
It cannot skip a step.
A booking is not written until every field it needs is present. A caller talking over the agent does not knock a step out.
It cannot make a number up.
Every amount, date and slot the agent tries to write is checked on our server first. A value the model produced on its own does not land.
Every call is written down.
Every call ends with a recording, a transcript, a written summary and the caller's sentiment on the record. Missed calls and calls that ended without the job done are counted, not lost.
Three planes, one latency budget.
Audio never leaves the pipeline for a round trip it does not need.