What changes when the agent picks up.
Finish the job, on the call.
The cab is dispatched, the payment date is written down, the viewing is in the diary before the caller hangs up. The agent works inside your systems and is judged on the job finished.
Keep your data in your country.
Calls, transcripts and records are processed and stored in the country where you do business, on infrastructure built for exactly that.
Run the whole loop on one record.
The same agent answers, calls back, reminds and logs, all by voice. Every call lands on one record your team can read.
Pay a price you can read.
Four products with the price on the page. Take one or all four, start free, cancel any time. For the enterprise, a contract priced on the job, agreed in one conversation.
This is what it does all day.
Every line below starts with a phone ringing and ends with the work done, not a message left for the morning.
Four products. One call.
Take one, or run all four. Each product picks up where the one before left off.
Switchboard
Takes the booking and has it on your dispatch screen before the caller hangs up. On Answer it takes the message and sends it to your office; on Book it writes the job.
- Your existing number and greeting
- Writes the booking into your dispatch or CRM
- Hands to a person with the call still live
Ledger
Every call, including the ones that never became a job. A recording, a transcript, a written summary, and how the caller sounded.
- A written summary of every call
- The caller's sentiment, call by call
- Missed calls and unfinished jobs, counted
Reach
Calls people back, by voice, from a list you approve and on a schedule you set. Reminders, call-backs and win-backs, each one recorded.
- Outbound calls and campaigns
- Lists and schedules you approve
- Voice only, the same agent
Control
The console for the people who run the line. Calls, recordings, records and billing in one place. Included with everything.
- Calls, recordings and records
- Analytics and billing
- Included with every plan
Eleven minutes past eleven. A regular rings. You have nothing free.
Most systems only remember the calls that became jobs. Yours will remember this one too.
Margaret rings for a car that takes a wheelchair, for half past eight the next morning. You have not got one free.
She says thank you, most people do, and rings the next firm on the list. She had been booking with you for six years.
On a busy line that is dozens of calls a month, and none of them is written down anywhere.
A wheelchair-accessible car, 08:30 next day
Nothing free. Turned away.
Polite. Disappointed.
Hello Margaret, it is the cab office. We have a wheelchair-accessible car free tomorrow morning. Shall I keep it for you?
Booked · Friday 08:30
Ledger keeps what she wanted, that you had nothing free, and that she has not rung since. Reach rings her back, by voice, from a list you approve, the morning a car is free.
See Ledger and Reach →Why it cannot quote you a price it made up.
The model talks. That is its whole job. Everything with a number in it, a fare, a slot, an amount, a date, is checked on our server before it lands in your systems.
It cannot skip a step.
A booking is not written until every field it needs is present. A caller talking over the agent does not knock a step out.
It cannot make a number up.
Every amount, date and slot the agent tries to write is checked on our server first. A value the model produced on its own does not land.
Every call is written down.
Every call ends with a recording, a transcript, a written summary and the caller's sentiment on the record. Missed calls and calls that ended without the job done are counted, not lost.
Anyone can answer a phone. This is the part that takes a year.
How far into your business the agent goes decides what it is worth to you. Inside the dispatch, it books. Inside your knowledge base, it learns how your callers speak. Neither comes with a phone system, and neither arrives on day one.
We do not sit on top of your phone system. We are inside the dispatch.
Every correction goes into your agent's knowledge base and stays there. Six months in, it knows your town the way your best controller does.
Your callers say the pub, not the postcode.
The top of the hill
The old hospital
Round the back of the Rose
Trusted with the call. Trusted with the data.
Security is not a paid tier. The architecture, the practices and the certification roadmap are published in the trust center.