The agreement, in plain English.
These terms govern your use of the ATI website and platform. We've kept the language as direct as we can · your signed enterprise agreement, where one exists, takes precedence over anything below.
1. Who you're contracting with
ATI Labs FZC (“ATI”, “we”, “us”) is a company registered in Sharjah Publishing City (SPC), Sharjah, UAE. By using this website or the ATI platform, you (“you”, “Customer”) agree to these terms.
2. What we provide
ATI provides an enterprise AI voice platform · tools to build, deploy and operate voice and text agents, plus the infrastructure to run them at scale. Specific features and service levels for paying customers are described in the signed Order Form or Master Services Agreement.
3. Your account
- You're responsible for keeping your account credentials secure.
- You're responsible for the actions of your users on the platform.
- Notify us promptly at security@atilabs.ai of any suspected unauthorised access.
4. Acceptable use
You agree not to use ATI to:
- Impersonate a person without their consent.
- Make calls that violate local consumer-protection law (e.g. DNC lists, calling-hour limits, mandatory disclosures).
- Process payment-card data outside an explicitly agreed integration.
- Probe, scan or test the vulnerability of the platform without prior written consent (we welcome coordinated disclosure · email security@atilabs.ai).
- Reverse-engineer or copy our software.
We may suspend access for breaches of this section, with notice where it’s safe to give it.
5. Customer data
You own your customer data. We process it on your instructions under our Data Processing Agreement (available on request). We do not train models on customer data, and we don’t retain conversation content for our own use.
See the privacy policy for details on data handling and the trust center for security controls.
6. Intellectual property
ATI retains all right, title and interest in the platform, including improvements derived from aggregate, de-identified service metadata. You retain ownership of your data, your prompts, your agent configurations and any content your users provide.
7. Service availability
We target 99.9% monthly uptime for active accounts. Specific SLAs (including credits for missed targets) are set out in the signed agreement for enterprise customers. We’ll publish incident reports for material outages.
8. Fees and billing
Pricing is set out in the relevant Order Form. Fees are due net 30 unless otherwise agreed. Late payments accrue interest at the statutory rate.
9. Term and termination
These website terms apply for as long as you use the site. Platform subscriptions run for the term in your Order Form. Either party may terminate for material breach not cured within 30 days of written notice. On termination we’ll provide a 30-day window to export your data.
10. Disclaimers and limits of liability
The website is provided “as is”. To the maximum extent permitted by law, we exclude warranties not expressly given in your signed agreement and limit our aggregate liability to amounts paid in the 12 months before the event giving rise to the claim. None of this excludes liability we cannot lawfully exclude (e.g. for death or personal injury caused by negligence, or for fraud).
11. Governing law
These terms are governed by the laws of the United Arab Emirates, as applied in the Emirate of Sharjah. The courts of Sharjah, UAE have exclusive jurisdiction, subject to any mandatory rights you have under local law.
12. Changes
We may update these terms from time to time. Material changes are flagged on this page with a new “Last updated” date and, for enterprise customers, notified by email at least 30 days in advance.