ATI.
Tell us about your calls
ATI.
Tell us about your calls

Evaluation guide

Compare the request.
Check the resulting task.

Compare one customer job, its result and the responsibilities needed to deliver it.

What to examineLook forQuestion

The first customer job

Name a real need, an expected answer and a next step.

A smooth conversation without a useful outcome.

System fit

Identify which system owns the result and which actions are allowed.

An integration logo without a clear explanation of which records can be read or changed.

Correction and recovery

Check a changed time, an interrupted answer and what the customer hears after a failure.

A happy-path demo alone.

Human continuity

Inspect the handover context, remaining action and named owner.

A transfer that makes the customer start again.

Evidence

Keep requests, reported effects and confirmed outcomes distinct.

A system reporting success while the customer’s request remains unfinished.

Commercial fit

Confirm usage, setup, telephony, integration and support scope.

A plan price treated as the full service commitment.

02

Pick a job.
Watch the call become work.

Every phone on this street is ringing. Tap a building to hear its call. Sound stays off until you turn it on.

  • Your business here . Tell us about your calls

Read the calls

Taxi office: A caller books a cab, then changes the time.

  1. CallerHi, can I get a taxi from King's Cross station to 22 Elm Grove at six tonight?
  2. ATI agentKing's Cross station to 22 Elm Grove at 6 pm today is £24. Shall I book it?
  3. CallerActually, make it half past six.
  4. ATI agentHalf past six, King's Cross station to 22 Elm Grove, £24. Shall I book it?
  5. CallerYes, please.
  6. ATI agentThat's booked for 6:30 pm. Is there anything else?

Garage: A caller books an MOT into the garage diary.

  1. CallerHi, my car's due its MOT. Have you got anything on Thursday morning?
  2. ATI agentWe've got 9 am or 11:30 on Thursday. An MOT is £54.85. Which suits you?
  3. CallerNine, please. It's a silver hatchback.
  4. ATI agentThursday at 9 am, an MOT for the silver hatchback, £54.85. Shall I book it?
  5. CallerYes, book it.
  6. ATI agentThat's booked. You'll get a text to confirm. Please drop the car off by 8:45.

Finance office: ATI calls about an unpaid invoice and takes a promise to pay.

  1. ATI agentHello, this is the finance office's AI assistant, calling about invoice 2208. Am I speaking with Sam?
  2. CallerYes, that's me.
  3. ATI agentThanks, Sam. Invoice 2208 has £480 outstanding, and it was due last week. When will you be able to pay it?
  4. CallerI can pay the full amount on Friday.
  5. ATI agentThank you. I've recorded your promise to pay £480 on Friday, and the team will see it on your account.

Advisory office: A caller asks two questions, then asks for a callback.

  1. CallerHi, do you help small businesses with VAT returns, and what does a first meeting cost?
  2. ATI agentYes, we do VAT returns for small businesses. The first meeting is free and takes thirty minutes. Would you like an adviser to call you back?
  3. CallerYes, please. I'm Sam, I run a bakery with six staff. Tuesday afternoon is best.
  4. ATI agentThanks, Sam. I've filled in your details for the team, and an adviser will call you on Tuesday afternoon.

Example call with fictional people, places, prices and references. Not a live call: nothing is booked or sent. Real call recordings are coming soon.

Talk to ATI
03

Three levels of work.
One agent on your line.

Start where your team needs it. The agent answers, routes, or completes the job, and each level can take over more of the work later.

01

Answer and inform

Answers questions from your service information at any hour, and gives the caller a clear next step.

Status: Live now

Hear the example
02

Qualify and route

Asks the right questions, captures the details and transfers the call to the right person. The summary is in the call record.

Status: Live now

Hear the example
03

Complete connected workflows

Books, changes and confirms inside the system that owns the job, within the actions you approve.

Status: Depends on your configured workflow

Hear the example

Let’s begin

Start with one job
your team handles every day.

Pick the call you get most often. Build the agent, hear it on a test call, and decide what it may do.

Tell us about your callsSee how it works