ATI.
Tell us about your calls
ATI.
Tell us about your calls

Experience ATI

Follow the request.
See what the team keeps.

Explore a service enquiry or appointment change. Inspect the conversation, correct a preference and see the details prepared for the next person.

01

Pick a job.
Watch the call become work.

Every phone on this street is ringing. Tap a building to hear its call. Sound stays off until you turn it on.

  • Your business here . Tell us about your calls

Read the calls

Taxi office: A caller books a cab, then changes the time.

  1. CallerHi, can I get a taxi from King's Cross station to 22 Elm Grove at six tonight?
  2. ATI agentKing's Cross station to 22 Elm Grove at 6 pm today is £24. Shall I book it?
  3. CallerActually, make it half past six.
  4. ATI agentHalf past six, King's Cross station to 22 Elm Grove, £24. Shall I book it?
  5. CallerYes, please.
  6. ATI agentThat's booked for 6:30 pm. Is there anything else?

Garage: A caller books an MOT into the garage diary.

  1. CallerHi, my car's due its MOT. Have you got anything on Thursday morning?
  2. ATI agentWe've got 9 am or 11:30 on Thursday. An MOT is £54.85. Which suits you?
  3. CallerNine, please. It's a silver hatchback.
  4. ATI agentThursday at 9 am, an MOT for the silver hatchback, £54.85. Shall I book it?
  5. CallerYes, book it.
  6. ATI agentThat's booked. You'll get a text to confirm. Please drop the car off by 8:45.

Finance office: ATI calls about an unpaid invoice and takes a promise to pay.

  1. ATI agentHello, this is the finance office's AI assistant, calling about invoice 2208. Am I speaking with Sam?
  2. CallerYes, that's me.
  3. ATI agentThanks, Sam. Invoice 2208 has £480 outstanding, and it was due last week. When will you be able to pay it?
  4. CallerI can pay the full amount on Friday.
  5. ATI agentThank you. I've recorded your promise to pay £480 on Friday, and the team will see it on your account.

Advisory office: A caller asks two questions, then asks for a callback.

  1. CallerHi, do you help small businesses with VAT returns, and what does a first meeting cost?
  2. ATI agentYes, we do VAT returns for small businesses. The first meeting is free and takes thirty minutes. Would you like an adviser to call you back?
  3. CallerYes, please. I'm Sam, I run a bakery with six staff. Tuesday afternoon is best.
  4. ATI agentThanks, Sam. I've filled in your details for the team, and an adviser will call you on Tuesday afternoon.

Example call with fictional people, places, prices and references. Not a live call: nothing is booked or sent. Real call recordings are coming soon.

Talk to ATI

When a person is needed

Your team takes the call.
The details are on record.

When a caller needs a person, or the job is outside what the agent may do, the agent transfers the call to your team and the caller's number is shown. What was said, the summary and the details captured are in the call record.

A service colleague reviewing a customer request
Example call recordCALL / EX-207

Charged twice.
Passed to accounts.

Caller need
Charged twice for one order
Details given
Order 4417 (corrected from 4471)
Current state
Transferred to the accounts team
In the record
Transcript, summary and the details captured

Example call record with fictional details. The summary is kept in the record; it is not read out to your team member during the transfer.

What your team has.

The caller's numberThe transcript and summaryThe details captured
04

Check understanding,
progress and recovery.

01

Understanding

Does the agent understand the current customer need, including a correction or interruption?

02

The next task

Does the final request reach the right system or person, exactly as intended?

03

What the customer is told

Does the customer hear what happened and what still requires attention?

04

Recovery

If the request cannot be completed, does the customer know who will help and what happens next?

What is live, and what depends on you

Clear about what
is live today.

Live now

Voice agents on your number.

Inbound and outbound calls, answered in a natural voice, with a person brought in when needed.

Depends on your workflow

Actions in your systems.

Bookings, changes and lookups happen only through the connections and permissions configured for you.

Direction

Messaging and other channels.

Carrying the same request across text and messaging is where ATI is heading. It is not part of this offer today.

Examples on this site are labelled and use fictional details. The demo shows an example call; a recorded real ATI call will sit beside it.

Let’s begin

Start with one job
your team handles every day.

Pick the call you get most often. Build the agent, hear it on a test call, and decide what it may do.

Tell us about your callsSee how it works