What the customer needs.
A question, a booking change, a request for help.
System connections
Connect the request
to your booking or service system.
Connect the conversation to the part of your operation that owns the next step. Custom work is open to businesses of any size.
01From the customer’s words
From the customer’s words
to the team’s next task.
Bring the enquiry, your service information and the permitted next step into the same workflow.
What the team needs to know.
Your information, the customer’s request and the agreed rules.
Who does what next.
A callback for the service team, a scheduling request or an approved system update.
Connected actions depend on the configured workflow and system. Scope, access and recovery are agreed before release.
Talk to ATI02Agree the action,
Agree the action,
permissions and recovery.
Start with the business result
Name what should happen in the system. Read an availability result, capture a request, update an approved record or route a task.
Agree which system action is allowed
Agree which customer and record are involved, the information required, who can approve the change and how the result is confirmed.
Plan the uncertain result
Agree who checks an uncertain update and how the customer is informed. Check the record before attempting the change again.
Test the connection with a customer request
Check that the intended record is read or changed, the result is confirmed and the next person receives the details. Scope additional actions and channels separately.
Check the system record
and customer’s next step.
Inspect the customer request, the exact action, the returned result and the business record. Then check what the customer hears next.
We confirm access to your system, the actions it supports and the support responsibilities during scoping.
See an illustrative action record03Three levels of work.
Three levels of work.
One agent on your line.
Start where your team needs it. The agent answers, routes, or completes the job, and each level can take over more of the work later.
Answer and inform
Answers questions from your service information at any hour, and gives the caller a clear next step.
Status: Live now
Hear the exampleQualify and route
Asks the right questions, captures the details and transfers the call to the right person. The summary is in the call record.
Status: Live now
Hear the exampleComplete connected workflows
Books, changes and confirms inside the system that owns the job, within the actions you approve.
Status: Depends on your configured workflow
Hear the exampleLet’s begin
Start with one job
your team handles every day.
Pick the call you get most often. Build the agent, hear it on a test call, and decide what it may do.
Talk to ATI