What the customer needs.
A question, a booking change, a request for help.
The ATI platform
Voice brings the request.
Your workflow takes it forward.
Handle customer conversations with AI voice agents. Connect business information, permitted actions and human help around each request.
01From the customer’s words
From the customer’s words
to the team’s next task.
Bring the enquiry, your service information and the permitted next step into the same workflow.
What the team needs to know.
Your information, the customer’s request and the agreed rules.
Who does what next.
A callback for the service team, a scheduling request or an approved system update.
Connected actions depend on the configured workflow and system. Scope, access and recovery are agreed before release.
Explore system connections02Set the purpose,
Set the purpose,
information and permissions.
Define the job
Give the agent a clear purpose, the information it may use and the actions it is allowed to take.
Bring the right context
Give the agent your service information, policies and the customer details needed for the task. Agree any system access during setup.
Connect the next action
Capture a request, route it to a team or use an approved integration. Set the conditions for confirmation and escalation.
Review what happened
Review conversations, captured requests and confirmed results. See which requests still need your team.
When a person is needed
Your team takes the call.
The details are on record.
When a caller needs a person, or the job is outside what the agent may do, the agent transfers the call to your team and the caller's number is shown. What was said, the summary and the details captured are in the call record.
Example call recordCALL / EX-207
Charged twice.
Passed to accounts.
- Caller need
- Charged twice for one order
- Details given
- Order 4417 (corrected from 4471)
- Current state
- Transferred to the accounts team
- In the record
- Transcript, summary and the details captured
Example call record with fictional details. The summary is kept in the record; it is not read out to your team member during the transfer.
What your team has.
The caller's numberThe transcript and summaryThe details capturedA person can stay in control.
Agree where the agent should stop, what the next person needs to know and who owns the action. Complex integrations are scoped with ATI before release.
Available actions depend on the configured workflow and connected system. New channels and integrations are discussed and qualified separately.
Define the boundariesWhat is live, and what depends on you
Clear about what
is live today.
Live now
Voice agents on your number.
Inbound and outbound calls, answered in a natural voice, with a person brought in when needed.
Depends on your workflow
Actions in your systems.
Bookings, changes and lookups happen only through the connections and permissions configured for you.
Direction
Messaging and other channels.
Carrying the same request across text and messaging is where ATI is heading. It is not part of this offer today.
Examples on this site are labelled and use fictional details. The demo shows an example call; a recorded real ATI call will sit beside it.
Let’s begin
Start with one job
your team handles every day.
Pick the call you get most often. Build the agent, hear it on a test call, and decide what it may do.