The agreement, in plain English.

ATI Labs Ltd (“ATI”, “we”, “us”) is a company registered in England and Wales. By using this website or the ATI platform, you (“you”, “Customer”) agree to these terms.

ATI provides an enterprise AI voice platform · tools to build, deploy and operate voice and text agents, plus the infrastructure to run them at scale. Specific features and service levels for paying customers are described in the signed Order Form or Master Services Agreement.

• You're responsible for keeping your account credentials secure.
• You're responsible for the actions of your users on the platform.
• Notify us promptly at security@atilabs.ai of any suspected unauthorised access.

You agree not to use ATI to:

• Impersonate a person without their consent.
• Make calls that violate local consumer-protection law (e.g. DNC lists, calling-hour limits, mandatory disclosures).
• Process payment-card data outside an explicitly agreed integration.
• Probe, scan or test the vulnerability of the platform without prior written consent (we welcome coordinated disclosure · email security@atilabs.ai).
• Reverse-engineer or copy our software.

We may suspend access for breaches of this section, with notice where it’s safe to give it.

You own your customer data. We process it on your instructions under our Data Processing Agreement (available on request). We do not train models on customer data, and we don’t retain conversation content for our own use.

See the privacy policy for details on data handling and the trust center for security controls.

ATI retains all right, title and interest in the platform, including improvements derived from aggregate, de-identified service metadata. You retain ownership of your data, your prompts, your agent configurations and any content your users provide.

We target 99.9% monthly uptime for paid plans. Specific SLAs (including credits for missed targets) are set out in the signed agreement for enterprise customers. We’ll publish incident reports for material outages.

Pricing for paid plans is set out in the relevant Order Form. Fees are due net 30 unless otherwise agreed. Late payments accrue interest at the statutory rate.

These website terms apply for as long as you use the site. Platform subscriptions run for the term in your Order Form. Either party may terminate for material breach not cured within 30 days of written notice. On termination we’ll provide a 30-day window to export your data.

The website is provided “as is”. To the maximum extent permitted by law, we exclude warranties not expressly given in your signed agreement and limit our aggregate liability to amounts paid in the 12 months before the event giving rise to the claim. None of this excludes liability we cannot lawfully exclude (e.g. for death or personal injury caused by negligence, or for fraud).

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to any mandatory rights you have under local law.

We may update these terms from time to time. Material changes are flagged on this page with a new “Last updated” date and, for enterprise customers, notified by email at least 30 days in advance.

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